IT Senior SpecialistPrimary Location: Santiago, Santiago Metropolitan Region, CL
Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible. Job posting end date: 10/07/2024
Introduction We are seeking a Senior IT Specialist to join our regional IT team in Chile. In the regional IT team, our main responsibilities are managing business expectations, demand & requests, improving business processes, and managing the country infrastructure environment to assure business operations during day-to-day activities as well as implementing new technologies defined by global and regional IT. In addition, we handle local vendors and follow up on end-user support services provided by third-party providers.
This position is mainly located in Santiago and involves up to 25% travel.
What you'll do Your primary responsibility will be supporting end-user computing related activities, enhancing voice and printing services, managing local vendors, including new negotiations, actively involved in TCS service follow-up (Service Desk and On-Site Support), participating in weekly meetings, reviewing operations, numbers, age of tickets, points to improve, reporting deviations and behavior. It also includes support for the implementation of global initiatives related to office consolidations, mergers and acquisitions, servers and cloud services, end-user computing, and cybersecurity. Assist the IT manager in all subsequent scope of work assigned not limiting to the above role description.
You will work in close cooperation with other Metso IT teams in our region and globally, in addition to subcontractor service providers.
Minimum Requirements: To succeed in this role, you should have at least 10 years of experience working in IT, strong fundamentals in ITIL, strong technical and management skills, and strong fundamentals in project management. Availability for frequent travel mainly inside Chile (national travels) to visit Metso sites and mining sites to audit IT infrastructure and services is required. You should have a Bachelor's or Master's Degree in a relevant field. You must have the ability to adapt quickly to new situations, work under pressure, and possess good communication and social skills. Enjoy working in an international and innovative environment. You should have good collaboration skills with both internal and external stakeholders globally to ensure targets are met on time. You must manage and organize your own work well and be fluent in English and Spanish; Portuguese is desirable.
We offer We offer an interesting and independent task in a multi-cultural work environment. In this role, you can truly utilize your previous experience and profession and bring it into action. You will work in close cooperation with professional colleagues globally. If you are eager to work on variable tasks and take a role in development in a global environment, this position is an excellent chance for you.
Metso creates a unique workplace. We offer a stronger platform for growth and innovation. We have an environment that combines result-driven and respectful culture in an exceptional way. Of course, we offer you all the benefits and opportunities of a global company.
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability. Metso is a frontrunner in sustainable technologies, end-to-end solutions, and services for the aggregates, minerals processing, and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change. Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial
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