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Job Description Portfolio Customer Success Manager
Do you thrive on building relationships and ensuring customer satisfaction? Are you passionate about helping businesses achieve their goals? If so, then a portfolio customer success manager (CSM) role might be perfect for you!
As a portfolio CSM, you'll be responsible for a designated group of customers (your portfolio) and act as their primary advocate within the company. Your focus will be on maximizing their success with your products or services, fostering long-term relationships, and driving revenue growth.
Here's a glimpse of what your day-to-day might look like:
Proactive Customer Engagement: You'll regularly connect with your customers, understand their unique needs and challenges, and proactively offer guidance and support.Driving Adoption and Usage: Your goal is to ensure your customers are getting the most value out of what they have purchased.Renewal and Upsell Opportunities: By building strong relationships and understanding customer needs, you'll identify upsell and renewal opportunities.Customer Success Measurement: You'll track key metrics to measure success and identify areas for improvement within your portfolio.To be successful in this role, you'll ideally have:
Experience in customer success or account managementStrong understanding of customer relationship management (CRM) tools and technologiesExcellent communication, interpersonal, and presentation skillsAbility to prioritize effectively and manage multiple tasks simultaneouslyData-driven approach to problem-solvingBeing a Portfolio CSM is a rewarding career path. You'll play a pivotal role in ensuring customer satisfaction, building long-term partnerships, and driving sustainable growth for the company.
This role is expected to come into our Santiago office 1 day per week.
Not sure if you qualify? Apply anyway! We extend opportunities to a broad array of candidates.
Where we work PagerDuty currently has offices in various locations worldwide.
How we work Our values are deeply embedded in how we operate and the people we bring on board.
Champion the CustomerRun TogetherTake the LeadAck + OwnBring Your SelfWhat we offer Your package may include:
Competitive salaryComprehensive benefits package from day oneFlexible work arrangementsGenerous paid vacation timePaid holidays and sick leaveCompany equity**Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. is a global leader in digital operations management.
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer.
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